TERMS & CONDITIONS

GENERAL TERMS OF USE & SERVICE

The Website www.villotale.in (the “Website”) is published and maintained by Villotale Technologies Pvt Ltd (“VTPL”). VTPL is incorporated and existing in accordance with the laws of India. When you access, browse or use this Website, you accept, without limitation or qualification, the terms and conditions set forth herein.

These Terms and Conditions of use and any additional terms posted on this Website together constitute the entire agreement between VTPL and you with respect to your use of this Website.

WEBSITE AND ITS CONTENTS

• This Website is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Website, including but not limited to any text, images, audio and video, for any commercial or public purpose.

• As long as you comply with the terms of these Terms and Conditions of use, VTPL grants you a non-exclusive, non-transferable, limited right to enter, view and use this Website. You agree not to interrupt or attempt to interrupt the operation of this Website in any manner whatsoever.

• This Website is for consumer use only. The various discounts and offers mentioned on the Website are applicable to the Consumer for the purposes of end use only

• You are requested to report to info@villotale.in, in the event you find any content on the Website which you deem is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable, against any religious beliefs, spam, potentially infringing or is not authorized by the intellectual property rights owner or is violative of any applicable law. On receiving such report, VTPL reserves the right to investigate and/or take such action as VTPL may deem appropriate.

LINKS TO THIRD-PARTY WEBSITES

• This Website may contain links to Websites operated by parties other than Villotale technologies pvt ltd (VTPL). VTPL does not control such Websites and is not responsible for their contents. VTPL’s inclusion of hyperlinks to such Websites does not imply any endorsement of the material on such Websites.

DISCLAIMER

• Furthermore for the purpose of registering on VTPL’s Website and mobile application and for services of the VTPL, you hereby acknowledge and agree to undergo a mobile number verification process. The VTPL uses third party services for the purpose of aforesaid mobile number verification process and you hereby acknowledge, agree and confirm to be bound by the terms and conditions of such third party service provider.

• For privacy policy please visit -https://www.villotale.in/privacy

OWNERSHIP

• All materials on this Website, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.

• You agree to follow all instructions so provided on this Website limiting the way you may use the Content.

• There are a number of proprietary logos, service marks and trademarks found on this Website whether owned/used by VTPL or any other third party. By displaying them on this Website, VTPL is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

• You may download such copy/copies of the Content to be used only by you for your personal use.

VILLOTALE RIGHTS

• If you send any communications or materials to the Website by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by VTPL, as non-confidential.

• You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way VTPL uses such material.

• Any material submitted to this Website may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by VTPL anywhere in the world, in any medium, forever.

TRANSMITTED MATERIAL

• Internet transmissions are never completely private or secure. You understand that any message or information you send to this Website may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card/debit card/bank information) is encrypted (send in code). Sending a message to VTPL does not cause VTPL to have any special responsibility to you.

• The copyright in the contents of this Website belongs to VTPL. Accordingly, VTPL reserves all rights. Copying of part or all the contents of this Website without permission of VTPL is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services. 

DISCLAIMER

• The material in this Website could include technical inaccuracies or typographical errors. VTPL may make changes/modifications or improvements on the Website at any time.

• The materials on this Website are provided on an “As Is” basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, VTPL disclaims all warranties of merchantability and fitness for a particular purpose.

• VTPL does not warrant that the functions contained in this Website will be uninterrupted or error free, that defects will be corrected, or that this Website or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. VTPL does not warrant or make any representations regarding the use of or the result of the use of the material on the Website in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as Homestay owners and other  service providers..

• You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. VTPL does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Website.

• You also acknowledge that through this Website, VTPL merely provides intermediary services in order to facilitate booking of Homestay/ Villotale services to you. VTPL is not the last-mile service provider to you and therefore, VTPL shall not be or deemed to be responsible for any lack or deficiency of services provided by any person ( Homestay, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Website.

• VTPL will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Website.

• If for any reason, law does not permit exclusions of liability then, the liability of the VTPL shall be limited to such amount paid by the user and retained by the VTPL for the transaction in question.

GENERAL PROVISIONS

• VTPL may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Website apply as soon as they are posted.

• VTPL may add, change, discontinue, remove or suspend any other Content posted on this Website, including features and specifications of products described or depicted on the Website, temporarily or permanently, at any time, without notice and without liability.

• VTPL reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of VTPL’s systems as well as its clients and users interests are and remain, well-protected. Towards this end, VTPL may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

• If VTPL, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then VTPL may cancel the said orders at any time up to 24 hours before the expected date of visit to any property booked through VTPL.

• You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.

• VTPL requests you to consult your local authorities and evaluate travel prohibitions, warnings, announcements, and advisories issued by them before booking travel to certain destinations.

• VTPL does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

• VTPL reserves its exclusive right in its sole discretion to alter, limit or discontinue the Website or any material posted herein, in any respect. VTPL shall have no obligation to take the needs of any User into consideration in connection therewith.

• VTPL reserves its right to deny in its sole discretion any user access to this Website or any portion hereof without notice.

• No waiver by VTPL of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

HOMESTAY TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOMESTAY TERMS.

• Villotale act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.

• Homestays may not allow local residents to check-in as guests. This is strictly subject to the Homestay Policies and Villotale will not be responsible for such check-in denials.

• Homestays reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. Villotale will not be responsible for any check-in denied by the Homestay due to the aforesaid reason. No refund would be applicable in case the Homestay denies check-in under such circumstances.

• Homestay may deny check in to guests providing Id Proof of the same city as the Homestay itself.

• The Homestay pictures/information on the Website, including amenities and facilities are provided by the Homestay. This information is for reference only. For any discrepancy that exists between the Website pictures and actual settings, Villotale is not liable and responsible.

• It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the Homestay in order for the booking to be confirmed by the Homestay/accommodation.

• The booking is not confirmed until the filled auto generated form is sent to the Homestay or advance is paid to Villotale as per the reservation policies of Villotale.

• The credit card details should be sent only via the auto generated form and in no other format.

• Villotale shall confirm you the booking, post fulfilling , by you, all the necessary information , as desired by VTPL/ or authorized representatives of VTPL.

• The Homestay may deny your booking if it is not able to authenticate and verify the credit card/ Identity details as per its terms and conditions.

• The VTPL does not store your credit card in details.

• The primary guest must be at least 18 years old to be able to check into the Homestay.

• Check-in time and check-out time is as per Homestay policy & terms. Early check-in or late check-out request is subject to availability and the Homestay might charge you extra for it. Please note that the check-in time is subject to change as per Homestay policy & seasonality.

• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the Homestay. The identification proofs accepted are Aadhar card, Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.

• The Homestay reserves the right of admission. Accommodation can be denied to guests posing as a ‘couple’ if suitable proof of identification is not presented at check-in. VTPL will not be responsible for any check-in denied by the Homestay due to the aforesaid reason.

• Homestays may charge a mandatory meal surcharge on festive periods e.g. Christmas/ New Year’s Eve or other festivals as decided by the Homestay. All additional charges (including mandatory meal surcharges) need to be cleared directly at the Homestay or at VTPL, as informed to you at the time of creating the reservation.

• All necessary and applicable taxes may be charged by VTPL.

• Time Zone applicable for content displayed on the Website shall be Indian Standard Time for all purposes unless explicitly mentioned otherwise.

• All disputes are subject to exclusive jurisdiction of the competent courts in Uttarakhand only.

• All other standard terms and conditions applicable are listed on www.villotale.in

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC PAY AT HOMESTAY TERMS.

• The booking is not confirmed until the payment is received by villotale.com and the booking is not confirmed by Villotale in written.

• The credit card details should be sent only via the auto generated form and in no other format.

• The Homestay shall confirm your booking post authorizing and verifying the credit card details or bank credit by NEFT/ RTGS or any other valid and mutually acceptable  online/ offline/ mobile wallet transaction.

• The VTPL does not store your credit card in details database as they are sent by you directly to the Homestay and stored by the Homestay.

CANCELLATION POLICY:

• The Cancellation Policies of the Homestays are dynamic and may change from time to time. The Cancellation policy of the Homestay may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.

• Homestays being booked may have their own cancellation policy and may charge user accordingly. The policy shall be communicated to you by VTPL.

• In the event of Cancellation the money shall be debited from your credit card directly by the Homestay as per Cancellation Policy of the Homestay, if the payment is done at the Homestay.

• Cancellations can be through our call-centre only.

• Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The VTPL shall not be liable to entertain any cancellation requests made directly to the Homestay without intimating the VTPL and also through any other medium including, but not limited to, SMS or e-mail.

• If you don’t show up at the Homestay, you’ll still be charged the entire amount and Homestay will debit the amount from your card directly or may invoice for the unpaid/ unsettled due amount.

INDEMNITY

Notwithstanding other obligations, Guest shall indemnify VilloTale Technologies Pvt. Ltd., its officers, directors, employees,  Homestay Owners and/or any associate organizations assigns harmless against all losses, damages, liabilities, costs or expenses of whatever form or nature, including without limitation, attorney’s fees and expenses and other cost of legal defence whether direct or indirect that they or any of them may sustain or incur as a result of any acts or omissions of the Homestay or any of it directors, employees, officers or agents including but not limited to (i) breach of any obligation under this Agreement (ii) negligence or other tortious conduct (iii) misrepresentation made herein (iv) any delay in payment/ non-payment of taxes.

MODIFICATIONS & REFUNDS:

• The VTPL do not accept amendment request to the Homestay reservation if the check in is within 48 Hours.

• The VTPL doesn’t support changes and modifications to online bookings once they’re made.

• All the refunds shall be done by Villotale directly to you, only for the amount paid to Villotale, subject to valid and mutually accepted terms.

• Your bank may debit its own separate charges from refunds made to your credit card or bank account.

• VTPL/ Homestay is not liable for the refund of any transaction charges/ levies charged by the agencies/ platforms involved in the process.